REGINALD F. FOSTER

312 Buffalo Creek Drive

Toney, Al 35773

256-520-3911

rffoster02@bellsouth.net

 

 

CAREER OBJECTIVE

 

To obtain a challenging position in the field of Information Technology, utilizing my IT Engineering, network and systems management, technical, communication, analytical, and interpersonal skills.  Willingness to undertake assignments involving unfamiliar subjects, with the aptitude to learn quickly.

 

PROFESSIONAL EXPERIENCE

 

 

PUMBC ( 06/01/2015- Present) Web Master Developer ( Volunteer)

 

Program, test, and debug all web applications.  Coordinate with other designers and programmers to develop web projects.  Collaborate with staff and teams to develop, format and deploy content.  Assist and support in the upkeep and maintenance of web sites using Microsoft Expression Web 4.  Prepare and coordinate intranet web updates and intranet website changes.  Fix bugs, troubleshoot, and resolve problems.

 

Apex System Inc./Navy-Marine Corps Network and Cyber Operations Group (NCOG) (05/12/2015- Present) Desktop Support Technician

 

Upgrade NCOG’s end users workstations with Hewlett-Packard (HP) and Apple MAC workstations, laptops, and peripherals. Data migration. Test crossover cables prior to implementation to the network Ethernet devices. Update patches. Update database.Troubleshoot deployment related issues and network wireless connectivity. Provided Enterprise IT Services and Support to the NCOG civilian workforce and military personnel. 100% traveling.

 

Personal Development Plan (10/01/2014- 05/11/2015)

 

Taken time off to attend The University of Alabama in Huntsville (UAH) professional and continuing studies and online courses. Concentrated on CompTIA Security+ certification exam prep. To advance my career and continue profit from the increasing demand for qualified, knowledgeable IT professionals.  Successfully completing the requirements to earn the CompTIA Security+ce professional certification.

 

 

ManTech Cyber Solutions (09/01/2011- 09/30/2014) Desktop Access Control Specialist I

 

As Desktop Access Control Specialist I for the Missile Defense Agency (MDA) on Redstone Arsenal: Duties and responsibilities include: using GE Diamond II Global Enterprise as a software: Input PII basic employee information for an employee, diplomats, foreign visitors, and special events ID badges.  Photo image capturing to view cardholder.  Administer new or updated Common Access Card  (CAC).  Verify  access privileges.  Input emergency/ vehicle information.  Set/reset alarm relay control. Verifying security configuration setting and adjusting them as needed.  Research for a specific employee custom fields and asset management. Verify employees work place information.  Performance monitoring on selected System Events as they occur- Alarms queue, Access Events, Network, Download alarms and door entries.  Assuring that the prominence and availability of high-speed internet connectivity is secured.  Log all interrupted activity in the daily log report.  Operate CCTV IP Video surveillance application and playback devices.  Provides assistance to new users in accessing and using the IT systems. Monitor PTZ cameras that is link to alarm point.  Trouble shoot when needed. Provide assistance to employees concerns on a daily basis.

 

Capstone Corporation (09/01/2011-12/31/2011) IT Specialist, Huntsville, Al.

 

Administer upgrade NASA’s end users workstations with approximately 1,300 Hewlett-Packard (HP) and Apple MAC workstations, laptops, and peripherals. Supporting Users and Troubleshooting Windows XP Operating System and Desktop Applications on a Windows XP Operating System as the local administrator.  Troubleshoot  recently installed device or other hardware checks for common issues and making sure that any new device or hardware attached to the enterprise  was installed correctly, using the Hardware and Devices troubleshooter  and Program Compatibility troubleshooter to fix any common problem.  Monitoring performance in Windows Server 2008 R2 and Windows 7 on Microsoft Management Console (MMC) on specific system activity, Create a Data Collector Set from Performance Monitor, Create and schedule logs from a Data Collector Set, view log data and diagnosis reports.  Additional activities included providing support to customers, using VMware products, in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner.  Other duties entailed providing and maintaining network documentation. Monitor network traffic flow on Wireshark protocol analyzer for Unix and Windows.

 

DOT- FHWA (06/01/2011-08/15/2011) Workforce Development Analyst, Arlington, VA

 

Daily duties include investigating the workforce challenges in recruiting, training, and retaining qualified workers for transportation and transit agencies.  Arrange interviews with  various mode of transport authorities.  Gather information on their  fundamentally different technological solution, background on state funded training programs and how they are attracting people to transportation careers.  Participate in weekly staff meetings.

 

 

Intergraph Service Company (11/03/2007 - 05/30/2011) Imagery Analyst, Huntsville, Al. Managed Import/Export geospatial metadata from MS Access, SQL Server, and Oracle associated with using XML documents from ArcCatalog, GeoMedia Catalog , SMMS and Python scripting.Created and developed digital maps in 2D and 3D models using various               themes and shape files with AutoCAD, ArcGIS and GeoMedia software. Managed geospatial databases utilizing GeoMedia and ArcView/ArcGIS. Attributed digital data accurately and generated queries and reports.  Developed thematic feature layers for all GIS and GeoMedia data sets. Interpreted aerial photos, orthophotography, and contour maps to locate specific areas of concern for hydrology, transportation, and land use analysis.  Recorded project status data using the National Geospatial Intelligence Agency(NGA)and department of Defense (DoD) extraction guideline check lists .  Performed topology checks to clean up data entry errors and verify data.  Completed projects within a given time frame and budget.  Assist team leads with various administration tasks and worked in a team atmosphere to complete project.

 

OPPFFCU (01/01/2006 - ­ 10/01/20007) ­ System Adminitration, Decatur, GA.

 

Duties and Responsibilities included: providing desktop support.  Reorganized help desk procedures, shortening response time to 15-30 minutes. Maintain network of 80 workstations including desktops, Mac Mini, iPad, Mac Book Pro, PC laptops, and towers, and MacPro workstation.  Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.  Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.  Supervise complaint ticketing system and follow timely resolution of all work orders.  Install, organize, test, maintain, check, and troubleshoot end user workstations and interrelated hardware and software.  Recommend and apply solutions, including on-site repair for remote users.  Create and maintain a functional infrastructure for campus technology, serving as help desk coordinator, liaison, and POC for desktop computers, servers, and PBX system.  Developed and maintained a more efficient filing system, proficient work space, and functionality.  Provide ‘first-tier’ support for servers, PBX system.  In-depth knowledge of Mac and PC workstations, laser printers, 

Escalated support was provided to Help Desk personnel as well as directly to customers.  Secondary tasks and duties include but were not limited to assisting with data backups using Symantec Backup Exec 10 and managing WSUS 3.0 (Windows Server Update Services).

 

 

PREP-TECH, INC. (09/04/1990 - 12/31/2005) ­Tier I Technician (service Desk Support), Huntsville, Alabama

 

Provide exceptional customer service support and maintain monthly call volume of over 1000 incidents throughout the Enterprise.  Successfully closed 99% of accepted incidents.
Experienced utilizing suite of IT remote software tools in order to effectively and efficiently troubleshoot and resolve IT technical issues.  Responsible for assessing and managing all service desk calls, IT issues reporting and issue resolution.  Develop and maintain formalized documentation to assist in IT service call resolution, including Service Desk procedures, and maintain IT service ticket knowledge base.  Provide successful Tier I support and escalate to Tier II service ticket resolution for all incidents needing additional resources or management awareness, maintaining ownership of the call and closing the service call with the user within established service level agreement guidelines.  Responsible for training all new service desk staff and developing the company training processing checklist.  Developed and maintained accurate service support records, metrics, and reports to accurately reflect operational support to be submitted to management.  Able to save organization over 50% in yearly revenue budgeted for technology department.  Using an energy efficient product solution, we were able to cut our energy bill for 45%.

 

SKILLS SUMMARY:

 

Major Technologies:

Apple, Dell, IBM, Hewlett-Packard, Asus, Acer, Lenovo, Alienware, Sony, Toshiba, Samsung, Gateway, Compaq, LG, Cyber Power PC, Microsoft, Panasonic, INEC, Razer, Linux, VMare, Active Directory, Windows 2008, Windows Server 2012, Exchange 2007 Server, Exchange 2003 Server, Mode Fiber Optics, VoIP/IPT, Datacenter Bridging, Open Flow and Storage Area Networks.

 

Operating Systems:

Google Chrome OS  web applications, Android operating system for mobile devices, Apple Macintosh, Remedy, Windows 95;98; 2002; XP; Vista; 7; 8, Cisco IOS, Novell NetWare, VMware vSphere 4.0, and MAC OS X.

 

Hardware:

Flat-panel, Monitor, and LCD, Keyboard, Microphone, Mouse, Printer, Projector, Scanner, Speakers, USB thumb drive, CPU,  Drive (e.g. Blue Ray, CD-ROM, DVD, floppy drive, and hard drive),Fan (heat sink),Modem, Motherboard, Network card, RAM, Sound card, Video card.

 

Software:

7-Zip File Manager, Adobe Creative Suite 6, Adobe Flash Plugin, Adobe Shockwave Plugin, Google Chrome 42, Google Earth 7, Microsoft Internet Explorer 11, Mozilla Firefox ESR 31.2, SPSS 22, SSH 3.2.9, Secure Shell Protocol, Microsoft Internet Explorer, Autodesk Suite 9 (AutoCAD and Revit) Turning Point, Texthelp Read&Write Gold, GeoMedia, ESRI ARCView GIS Suite , Microstation,  Wireshark.

 

Protocols:

TCP/IP, IPv6, DHCP, DNS, I­SCSI, SSH, SFTP, SCP, WPA­2, EtherChannel, LACP/802.3ad, 802.11i, 802.11n, WINS, SNMP, SMTP, WMI, EIGRP, RIPv1, RIPv2, OSPF, IPSec, AES, NAT, SSL and TLS.

EDUCATION

 

B.S. – Systematic Theology- Huntsville Bible College, May 2014

M.U.R.P./Geospatial Information Technology-­ Alabama A&M University, December 2010

B.S.- Urban Planning/ Data Modeler  - Alabama A&M University, May 1994

 

Professional Certifications

 

IAT LII certification: Certified CompTIA Security Plus IT Professional

State of Alabama Security Regulatory Board Certified License  Unarmed Security Guard

Certified in Cardiopulmonary Resuscitation (CPR) & Automated External Defibrillators (AED) certified (100%), and trained in Red Cross First Aid

Alabama Commercial Drivers License (CDL) Class AM

Esri Technical Certifications (Desktop, Developer, and Enterprise)

GIS Data and Database Design (GIS Certified Professional)

Solar Photovoltaic System (Photovoltaic Certified Technology Specialist)

Secret Clearance

Certified Barber by Alabama Board of Cosmetology and Barbering

 

References Available Upon Request